Renewal Process Survey EGP Customer Satisfaction Survey: Renewal Process "*" indicates required fields Step 1 of 5 20% CommentsThis field is for validation purposes and should be left unchanged.Contact InformationContact Name* First Name Last Name Email Address* Enter Email Confirm Email Phone Number*Company Name*How are you affiliated with the above mentioned company?* Customer Broker Employer Group Admin Partner/Vendor Overall ExperienceOverall, how satisfied were you with the EGP renewal process? (1 = Very dissatisfied, 5 = Very satisfied)*Very dissatisfiedSomewhat dissatisfiedNeutralSomewhat satisfiedVery satisfiedHow likely are you to recommend EGP based on your renewal experience? (0 = Not at all likely, 5 = Extremely likely)*Not at all likelySomewhat unlikelyNeutralSomewhat likelyExtremely likelyRenewal Packet & Information QualityHow would you rate the timeliness of receiving your renewal information?*ExcellentPretty goodNeutralNot so greatTerribleHow complete and comprehensive was the renewal information provided?*ExcellentPretty goodNeutralNot so greatTerribleHow organized and easy to understand was the renewal packet? (1–5)*ExcellentPretty goodNeutralNot so greatTerribleDid your renewal include a rate increase?* Yes No N/A If a rate increase was included, how clearly was the information explained and justified?*ExcellentPretty goodNeutralNot so greatTerrible Communication & ResponsivenessHow would you rate the clarity of EGP’s renewal-related communication?*ExcellentPretty goodNeutralNot so greatTerribleHow clear were the instructions and next steps provided during the renewal process?*ExcellentPretty goodNeutralNot so greatTerribleHow responsive was EGP to your renewal-related questions or concerns?*ExcellentPretty goodNeutralNot so greatTerrible Administrative Accuracy & Account ManagementHow would you rate EGP’s administrative accuracy over the past plan year*ExcellentPretty goodNeutralNot so greatTerribleHow would you rate the performance and reliability of your dedicated account manager?*ExcellentPretty goodNeutralNot so greatTerribleHow well did EGP earn your trust over the past plan year?*ExcellentPretty goodNeutralNot so greatTerribleSatisfaction & ExpectationsHow satisfied were your members with EGP’s services over the past plan year?*ExcellentPretty goodNeutralNot so greatTerribleTo what extent did EGP’s services meet your expectations over the past plan year?*ExcellentPretty goodNeutralNot so greatTerrible Additional CommentsWhat service or services could EGP improve to continue to earn your business?Please provide any additional comments that you would like to share.
