Implementation Process Survey EGP Customer Satisfaction Survey: Implementation Process "*" indicates required fields Step 1 of 4 25% NameThis field is for validation purposes and should be left unchanged.Contact InformationContact Name* First Name Last Name Email Address* Enter Email Confirm Email Phone Number*Company Name*How are you affiliated with the above mentioned company?* Customer Broker Employer Group Admin Partner/Vendor Overall ExperienceOverall, how satisfied are you with the EGP implementation experience? (1 = Very dissatisfied, 5 = Very satisfied)*Very dissatisfiedSomewhat dissatisfiedNeutralSomewhat satisfiedVery satisfiedHow likely are you to recommend EGP based on your implementation experience? (0 = Not at all likely, 5 = Extremely likely)*Not at all likelySomewhat unlikelyNeutralSomewhat likelyExtremely likelyImplementation Team PerformanceHow would you rate the professionalism of the implementation team?*ExcellentPretty goodNeutralNot so greatTerribleHow would you rate the responsiveness of the implementation team?*ExcellentPretty goodNeutralNot so greatTerribleHow knowledgeable was the implementation team?*ExcellentPretty goodNeutralNot so greatTerrible Implementation ProcessHow would you rate the timeliness of the implementation process?*ExcellentPretty goodNeutralNot so greatTerribleHow clearly were implementation roles, responsibilities, and expectations communicated?*ExcellentPretty goodNeutralNot so greatTerribleHow easy was it to submit required enrollment and eligibility information?*ExcellentPretty goodNeutralNot so greatTerribleHow helpful and clear were the implementation materials and instructions?*ExcellentPretty goodNeutralNot so greatTerribleAt any point, did you feel rushed or overwhelmed during the implementation process?* Yes No How would you rate your implementation team lead?*ExcellentPretty goodNeutralNot so greatTerribleWould you recommend your implementation team to another customer?* Yes No Additional CommentsWhat suggestions do you have to improve the EGP implementation process?Please provide any additional comments that you would like to share.
