Customer Satisfaction Survey EGP Customer Satisfaction Survey: Customer Service "*" indicates required fields Step 1 of 5 20% CommentsThis field is for validation purposes and should be left unchanged.Contact InformationContact Name* First Name Last Name Email Address* Enter Email Confirm Email Phone Number*Company Name*How are you affiliated with the above mentioned company?* Customer Broker Employer Group Admin Partner/Vendor Overall ExperienceOverall, how satisfied are you with EGP? (1 = Very dissatisfied, 5 = Very satisfied)*Very dissatisfiedSomewhat dissatisfiedNeutralSomewhat satisfiedVery satisfiedHow likely are you to recommend EGP? (0 = Not at all likely, 5 = Extremely likely)*Not at all likelySomewhat unlikelyNeutralSomewhat likelyExtremely likelyCommunication & Customer ServiceHow would you rate your communication experience with EGP in the past year?*ExcellentPretty goodNeutralNot so greatTerribleHow can we improve your communication experience?How would you rate your experience with our customer service team?*ExcellentPretty goodNeutralNot so greatTerribleWould you recommend our customer service team to another customer?* Yes No Is there a particular area where customer service could improve? Digital ToolsHave you had the opportunity to use the new membership web portal which was upgraded in the 4th quarter of this year?* Yes No N/A How easy is it to navigate our new web portal?*ExcellentPretty goodNeutralNot so greatTerribleDid you use our mobile application this past year?* Yes No N/A How easy is it to navigate our mobile app?*ExcellentPretty goodNeutralNot so greatTerribleWhat improvements would you like to see in our digital tools? Claims ExperienceHave you had a claim that required interaction with a EGP claims adjuster?* Yes No N/A Was the claims adjuster available and responsive?* Yes No N/A Did the EGP claims department maintain a prompt turnaround time?* Yes No N/A If no, please elaborate.*How would you rate your overall claims experience?*ExcellentPretty goodNeutralNot so greatTerribleWhat is one thing we could do to make your claims experience better?*ExcellentPretty goodNeutralNot so greatTerrible Additional CommentsPlease provide any additional comments that you would like to share.
